SmartConnect combines its domain expertise in the core areas of networking, converged communications, security, storage and contact centre technologies with complementary capabilities in consulting, integration, support and managed services to help our clients optimise their IT infrastructures, consolidate their vendor relationships and achieve their business goals.
Our experience & ongoing engagement on Genesys (www.genesyslab.com) & Nuance (www.nuance.com) suite of products/technologies will enable us to deliver significant value proposition to our clientele, as they embark on their UC/CIM initiatives. Our technology delivery methodology "Orchestrate| Channelize | Unify - OCU" will help our clients leverage their existing infrastructure to leap-frog to an enhanced UC experience.
SmartConnect has proven capabilities across verticals with services tailor made for each vertical. Our proven portfolio of products for sectors such as Contact Centers, Banking & Financial Services, Insurance, Telecom and System Integrators, an array of services and solutions can be customized for specific needs as per your vertical.
We engaged SmartConnect in one of our major engagement with Bharti-Airtel for Hosted contact-center services. SmartConnect engagement was to work along with Wipro team to execute Out Bound Contact Centre Solution based on the Genesys Platform. The multi-disciplinary team of experts, made sure all angles of the project are executed in line with the business requirements. We'll be extremely happy to engage SmartConnect for our future project rollouts.
Congratulations !!!! Your team has been most dedicated and channeled for solutions building...
This would never have been done without your massive support and cooperation since our first engagement last year. Many thanks to you and your team. Hoping we continue like this progress in future projects
We have involved SmartConnect as part of our Genesys go-live process, which was underway. The team has been quick-enough to understand our requirements & come up with revamp of our proposed platform architecture, demonstrate new tools which will enhance our operations & floor performance. After deploying the UNIFY suite of products for our operations, we've seen significant productivity enhancements, working seamlessly with the Genesys platform. The team has been extremely professional and client-focused, in helping us revamp the platform, migrate our process & help-us Go-Live in a short-span of time. Were convinced on their customer-focused approach & experience it can bring to any of their clients, hence continue to engage them for our ongoing support operations to manage our platform.